Last week I went to an event about social media hosted by our PR association International Association of Business Communicators. The room was full of communication professionals, which is an indication of how much we’re craving information on how to incorporate more social media into our PR programs.
Blogs and Twitter were the hot topics, and consensus from the panellists (all of who have been blogging for years – Michael O’Connor Clarke, Mathew Ingram, Boyd Neil and Jennifer Evans) was that you have to participate. Conversations are happening online and we can’t control what’s being said. This leads to the question for many “how do I participate?” Having a presence is important, but in what form? For instance, should my CEO set-up a blog? Or as a PR professional should I be on tweeting on behalf of my client? The answer: it depends.
Companies have to put communications tools in place in order to work with and respond to the flurry of social media that’s changing the way we all communicate. For instance, honing skills to write key messages in minutes versus hours is critical in responding quickly to online conversations.
Because social media is evolving quickly many may be hesitant to jump in – however, like the panellists said participating is the first step. So start off slowly. For instance, blogging is new to us at BlueSky and we kicked off 2009 jumping in with both feet. Or join a conversation on a social networking site like Facebook on a personal level to learn how it works then see how you can apply it to your professional life.